# Audara Docs

> The documentation for Audara, the omnichannel contact center platform: telephony, campaigns and dialers, chatbots, AI agents, CRM, WhatsApp and reports. Setup and usage guides, written against the product and captured from a real installation.

Every article is also published as Markdown: the same address with index.md at the end.
Español: https://docs.audara.io/llms.txt

## Artificial Intelligence

- [AI Agents](https://docs.audara.io/en/agentes-ia/index.md): The three kinds of agent, and where each thing lives
- [REST Integrations](https://docs.audara.io/en/integraciones-api-rest/index.md): Connecting Audara to your own services over REST
- [Smart Functions](https://docs.audara.io/en/funciones-inteligentes/index.md): The tools an AI agent can run
- [MCP Integrations](https://docs.audara.io/en/mcp/index.md): The tools of an MCP server in your bots
- [Chatbot](https://docs.audara.io/en/chatbots/index.md): The module, the flow canvas and how to publish an agent
- [Chatbot: the steps in a flow](https://docs.audara.io/en/chatbot-pasos/index.md): The catalogue of canvas steps, one by one
- [Smart Agent](https://docs.audara.io/en/smart-agent/index.md): The step that talks, decides and acts
- [Voicebot](https://docs.audara.io/en/voicebots/index.md): The agent that answers the phone
- [Automation](https://docs.audara.io/en/autonomo/index.md): The agent that works alone, without talking to anybody
- [Etiquetas SSML](https://docs.audara.io/etiquetas-ssml/index.md): Pausas, velocidad y pronunciación en la voz de un voicebot (in Spanish, not translated yet)

## Chat and Text Channels

- [WhatsApp Blaster](https://docs.audara.io/whatsapp-blaster/index.md): Envío de campañas masivas por WhatsApp (in Spanish, not translated yet)
- [Email Blaster](https://docs.audara.io/email-blaster/index.md): Envío de campañas masivas por correo (in Spanish, not translated yet)
- [SMS Blaster](https://docs.audara.io/sms-blaster/index.md): Envío de campañas masivas por SMS (in Spanish, not translated yet)

## Telephony and Contact Center

- [Extensions](https://docs.audara.io/en/extensiones/index.md): Creating and configuring telephone extensions
- [Inbound campaigns](https://docs.audara.io/en/colas-inbound/index.md): How incoming calls are handled: the queue, the agent and what gets recorded
- [Dialers](https://docs.audara.io/en/marcadores/index.md): Outbound calls: who gets called, at what pace and who takes them
- [Troncales telefónicas](https://docs.audara.io/troncales/index.md): Por dónde entran y salen las llamadas de tu operación (in Spanish, not translated yet)
- [Grupos de campañas inbound](https://docs.audara.io/grupos-inbound/index.md): Varias campañas entrantes bajo una misma configuración (in Spanish, not translated yet)
- [Menú interactivo IVR](https://docs.audara.io/ivr/index.md): El menú de voz que atiende y reparte las llamadas (in Spanish, not translated yet)
- [Callbacks](https://docs.audara.io/callback/index.md): Crear y configurar marcadores de tipo callback (in Spanish, not translated yet)
- [Parámetros SIP](https://docs.audara.io/parametros-sip/index.md): El comportamiento general del protocolo SIP en tu instalación (in Spanish, not translated yet)
- [Categorías de llamadas](https://docs.audara.io/categorias/index.md): El perfil de permisos que define qué rutas puede usar cada quien (in Spanish, not translated yet)
- [Audios de telefonía](https://docs.audara.io/audios-telefonia/index.md): Cargar y administrar los audios que suenan en las llamadas (in Spanish, not translated yet)
- [Condiciones horarias](https://docs.audara.io/condiciones-horarias/index.md): Horarios que se arman una vez y se reusan en varios módulos (in Spanish, not translated yet)
- [Marcador Blaster](https://docs.audara.io/marcador-blaster/index.md): Campañas masivas de voz por marcación saliente (in Spanish, not translated yet)
- [Blaster](https://docs.audara.io/blaster/index.md): Campañas salientes masivas por voz, WhatsApp, SMS y email (in Spanish, not translated yet)
- [Phone Routes](https://docs.audara.io/en/rutas/index.md): Where each call comes in and where it goes out

## Agent Guide

- [Llamadas en el panel](https://docs.audara.io/llamadas-en-el-panel/index.md): Atender una llamada de voz de principio a fin (in Spanish, not translated yet)
- [Chats en el panel](https://docs.audara.io/chat-en-el-panel/index.md): Atender conversaciones de texto, archivos y video (in Spanish, not translated yet)
- [Webphone](https://docs.audara.io/webphone/index.md): El teléfono de Audara dentro del navegador (in Spanish, not translated yet)
- [WFM](https://docs.audara.io/en/wfm/index.md): Building schedules and measuring how well your agents keep them
- [Agent Pauses](https://docs.audara.io/en/pausas-agente/index.md): Stepping away without losing track of productivity

## Supervisor Guide

- [Panel de Supervisor](https://docs.audara.io/supervisor/index.md): La pantalla de monitoreo en vivo de la operación (in Spanish, not translated yet)

## Developer Guide

- [API REST](https://docs.audara.io/rest-api/index.md): Consultar los datos de tu contact center desde otros sistemas (in Spanish, not translated yet)
- [Servidor MCP](https://docs.audara.io/servidor-mcp/index.md): Conectar un cliente de IA a los datos de tu operación (in Spanish, not translated yet)

## Reports

- [Audara Reports](https://docs.audara.io/en/reportes/index.md): The reports menu, and the toolbar all nine groups share
- [Inbound Voice Reports](https://docs.audara.io/en/reportes-inbound/index.md): Campaigns, abandons, service level and typification of what comes in
- [Dialer Reports](https://docs.audara.io/en/outbound/index.md): How each dialer did: preview, predictive, blaster and callback
- [Reportes de productividad](https://docs.audara.io/productividad/index.md): Cuánto atendió cada agente y en qué se le fue el tiempo (in Spanish, not translated yet)
- [Reportes Canales de Chat](https://docs.audara.io/canales-chat/index.md): Las interacciones de WhatsApp, WebChat, Messenger e Instagram (in Spanish, not translated yet)
- [CDR](https://docs.audara.io/en/cdr/index.md): Every call in detail, one by one
- [AI Agent Reports](https://docs.audara.io/en/reportes-bots/index.md): How your chatbots and voicebots handled each conversation
- [IVR Results](https://docs.audara.io/en/resultados-ivr/index.md): Which options customers pressed in each voice menu
- [Quality control](https://docs.audara.io/en/control-de-calidad/index.md): Recordings, Speech Analytics and the analysis of what was said

## General

- [Users](https://docs.audara.io/en/usuarios-en-audara/index.md): Who gets into Audara, and what each person can do
- [Acceso IA](https://docs.audara.io/acceso-ia/index.md): Autorizar a un asistente de IA a consultar tus datos (in Spanish, not translated yet)
- [Integrations](https://docs.audara.io/en/integraciones/index.md): Viewing and managing the connections with outside services
- [Using a CRM](https://docs.audara.io/en/uso-de-crm/index.md): Searching, filtering and working the contacts and businesses of a CRM
- [Creating a CRM](https://docs.audara.io/en/creacion-crm/index.md): Building the structure of a CRM: fields, types, permissions and loading from a file
- [Primeros pasos en Audara](https://docs.audara.io/primeros-pasos/index.md): Entrar por primera vez, recuperar la contraseña y ubicarte en la pantalla principal (in Spanish, not translated yet)
- [Omnicanalidad](https://docs.audara.io/omnicanalidad/index.md): Todos los canales por los que Audara atiende, en un solo lugar (in Spanish, not translated yet)
- [Consumos de suscripción](https://docs.audara.io/consumos/index.md): Cuánto llevas usado del plan y qué incluye tu suscripción (in Spanish, not translated yet)
- [Perfil de usuario](https://docs.audara.io/perfil-usuario/index.md): Tus datos, tu foto y tus preferencias dentro de la plataforma (in Spanish, not translated yet)